Jimo Support
How can we help?
If an invite code, letter, notification, or account question gets in the way, we will help your handwritten thoughts find their way.
Contact support
Write to us anytime. A real person will read your message and help as soon as we can.
support@roomnology.comTo help us understand the issue, please include:
- Your device model
- Your iOS version
- Your Jimo app version
- A short description of what happened
- A screenshot or invite code, if it helps explain the issue
Account deletion
You can delete your account directly in the Jimo app.
- Open Jimo and go to Settings.
- In Account, choose Delete Account.
- Read the warning, type DELETE, then confirm deletion.
After deletion, there is a 30-day recovery window. Contact support during that time if you need to restore your account. After 30 days, all data is permanently deleted.
Frequently asked questions
How do invite codes work?
Each invite code can be used once. Copy the code from the invite page, open Jimo, and paste it in the invite code flow to become friends.
Why did I not receive a letter or notification?
Letters arrive at the scheduled time. If you expected a notification, check that notifications are allowed for Jimo in iOS Settings and that your device is online.
Can I use Jimo without an account?
Yes. You can start in guest mode. Binding an account later helps sync data across devices and keeps your letters easier to recover.
How does Jimo protect my privacy?
Jimo encrypts handwritten letter data in transit and storage. We do not sell personal data or use your letters for advertising.